General Inquiries
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Main Office
Acumatica Partner Directory30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: info@acumaticapartners.com
Office Hours
Monday-Friday: 9:00 AM - 5:00 PM PST
Saturday-Sunday: Closed
Support Hours: 8:00 AM - 6:00 PM PST
Frequently Asked Questions
How quickly will I receive a response to my email?
We respond to all emails within 24-48 hours during business days. For urgent matters, please include "URGENT" in your subject line to ensure priority handling.
What's the best email format for partnership inquiries?
Please include your company name, website, current Acumatica partnership level, and specific questions in your email. This helps us provide accurate and relevant information in our response.
Should I send separate emails for different topics or combine them?
For faster processing, please send separate emails for different topics (e.g., one for technical issues, another for billing questions). Use clear, descriptive subject lines to help us route your inquiry appropriately.
What information should I include when emailing about listing issues?
Include your company name, the specific issue you're experiencing, and any error messages you've encountered. Screenshots are helpful for technical problems. This allows us to resolve issues more efficiently.
Do you accept attachments in emails?
Yes, we accept common file formats (PDF, DOC, JPG, PNG) under 10MB. For larger files or multiple documents, please use a file sharing service and include the link in your email.
What's your policy on email response times during holidays?
During major holidays and weekends, response times may extend to 3-5 business days. We'll post any extended closure periods on our website and include auto-reply messages during these times.
How should I follow up if I don't receive a response?
If you haven't received a response within 48 hours, please resend your email with "FOLLOW UP" in the subject line. Check your spam folder first, as responses may occasionally be filtered incorrectly.
What email address should I use for different types of inquiries?
Use our main contact email: info@acumaticapartners.com for all inquiries. We'll internally route your message to the appropriate team member based on your subject line and content. This ensures nothing gets missed.
Do you send email confirmations for received inquiries?
Yes, you'll receive automatic confirmation that we've received your email. If you don't get this confirmation, please try resending or check that you're using the correct email address.
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