Privacy Policy

At Acumatica Partners Directory, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

• Contact information (such as name, email address, phone number)
• Company information (company name, job title, business address)
• Account credentials for registered users
• Information provided in contact forms, partner applications, or when communicating with us
• Professional certifications and qualifications
• Business references and implementation history

Usage Information

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring websites or sources
• Actions taken on our website
• Search queries and preferences

Partner-Specific Information

• Acumatica partnership status and certifications
• Implementation history and case studies
• Industry specializations and service offerings
• Geographic service areas
• Company size and operational details

How We Collect Information

We collect information through:

• Direct interactions - Information you provide when filling out forms, communicating with us, creating an account, or applying for partner listing
• Automated technologies - Cookies, web beacons, and similar tracking technologies
• Third-party sources - Information we may receive from business partners, analytics providers, or verification services
• Public sources - Publicly available business information for verification purposes

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. The types of cookies we use include:

Essential Cookies

• Required for basic website functionality
• Cannot be disabled without affecting site performance
• Include session management and security features

Analytics Cookies

• Help us understand how visitors use our website
• We use Google Analytics and similar services
• Collect anonymous usage statistics and performance data

Marketing Cookies

• Used to deliver relevant advertisements
• Track effectiveness of marketing campaigns
• May be provided by third-party advertising partners

Cookie Management

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. You can also manage your cookie preferences through our cookie consent tool. If you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly.

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent - When you have given clear consent for us to process your personal data for specific purposes
• Contract - When processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
• Legitimate Interest - When we have a legitimate business interest that is not overridden by your privacy rights
• Legal Obligation - When we need to comply with legal or regulatory requirements

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our directory services
• Process partner applications and verify eligibility
• Facilitate connections between partners and potential clients
• Respond to comments, questions, and requests
• Send administrative information, such as updates or changes to our policies
• Provide personalized content and experiences
• Monitor and analyze usage trends and preferences
• Detect, prevent, and address technical or security issues
• Comply with legal obligations
• Send marketing communications (with your consent)
• Conduct partner verification and maintain directory quality

Disclosure of Your Information

We may share your personal information with:

Service Providers

Companies that perform services on our behalf, such as:

• Payment processing services
• Data analysis and website analytics (Google Analytics, etc.)
• Email delivery services
• Web hosting and technical support
• Customer relationship management systems

Business Partners

• When you submit a request to connect with an Acumatica Partners, your contact information will be shared with the selected partner
• Partners' information is displayed publicly in our directory as part of their listing

Affiliates

• Parent companies, subsidiaries, joint ventures, or other companies under common control

Legal Requirements

• To comply with laws, regulations, legal processes, or governmental requests
• To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others
• To enforce our terms of service

Business Transfers

• In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure hosting infrastructure
• Regular backups and disaster recovery procedures

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for the following periods:

• Partner Applications: 7 years after application submission or account closure
• Active Partner Profiles: Duration of partnership plus 3 years
• Website Analytics Data: 26 months (Google Analytics default)
• Communication Records: 5 years for business correspondence
• Marketing Data: Until consent is withdrawn or 3 years of inactivity
• Legal Compliance Data: As required by applicable laws and regulations

Data may be retained longer if required for legal proceedings, regulatory compliance, or legitimate business purposes.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there. For transfers from the EEA to the United States, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Your Privacy Rights

General Rights

You may have certain rights regarding your personal information, including:

• Accessing, correcting, or updating your personal information
• Requesting deletion of your personal information
• Objecting to or restricting certain processing of your information
• Withdrawing consent where processing is based on consent
• Requesting a copy of your information in a structured, machine-readable format

European Users (GDPR Rights)

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):

• Right of Access - Request confirmation of what personal data we hold about you
• Right of Rectification - Request correction of inaccurate personal data
• Right of Erasure - Request deletion of your personal data in certain circumstances
• Right to Restrict Processing - Request limitation of processing in certain circumstances
• Right to Data Portability - Receive your data in a structured, commonly used format
• Right to Object - Object to processing based on legitimate interests or for direct marketing
• Rights Related to Automated Decision Making - Rights regarding automated processing and profiling

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days (or as required by applicable law).

California Privacy Rights (CCPA)

California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know - What personal information is collected, used, shared, or sold
• Right to Delete - Request deletion of personal information
• Right to Correct - Request correction of inaccurate personal information
• Right to Opt-Out - Opt out of the sale or sharing of personal information
• Right to Non-Discrimination - Not be discriminated against for exercising privacy rights
• Right to Limit - Limit the use and disclosure of sensitive personal information

We do not sell personal information as defined by the CCPA.

Partner-Specific Privacy Practices

Partner Directory Listings

• Partner information is displayed publicly as part of directory services
• Partners can update their information through our partner portal
• Partner listings remain active while partnership status is maintained
• Inactive partners are archived but may remain visible for historical reference

Partner Verification

• We verify partnership status with Acumatica annually
• Business information may be cross-referenced with public records
• References and implementation history may be verified with listed contacts

Partner Communication

• Partners receive notifications about directory updates and opportunities
• Marketing communications require explicit consent
• Partners can opt out of non-essential communications at any time

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible.

If you believe that we might have collected information from a child under 16, please contact us immediately.

Third-Party Links and Services

Our website may contain links to third-party websites and services, including:

• Partner websites and social media profiles
• Acumatica official resources
• Industry publications and resources
• Social media platforms

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Third-Party Services We Use

• Google Analytics - Website analytics and performance monitoring
• Email Services - For transactional and marketing communications
• Hosting Services - Website hosting and content delivery
• Payment Processors - For subscription and fee processing (if applicable)

Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of becoming aware of the breach (where feasible)
• Provide information about what happened and what we are doing to address it
• Offer guidance on steps you can take to protect yourself
• Comply with all applicable data breach notification laws

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy.

We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Sending an email notification to registered users
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Definitions

Personal Information - Information that identifies, relates to, describes, or is capable of being associated with a particular individual.

Processing - Any operation performed on personal data, including collection, use, storage, disclosure, or deletion.

Controller - The entity that determines the purposes and means of processing personal data.

Processor - The entity that processes personal data on behalf of the controller.

Data Subject - The individual whose personal data is being processed.